1. Introduction

WebShield ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DNS filtering service, website, and related applications (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

Account Information

When you register for an account, we collect:

• Email address
• Authentication information (such as Google Sign-In credentials)
• Full name

Configuration Data

We collect information about how you configure and use our Service, including:

• Configuration names and profiles
• Category blocking preferences
• Time schedules for content filtering
• Time zone settings

DNS Usage Data

When you use our DNS filtering service, we collect limited data about DNS queries:

• DNS query domain names (e.g., example.com)
• Time of query
• Configuration profile used for the query
• Query result (allowed or blocked)

We do not collect or store IP addresses associated with individual DNS queries in our permanent logs.

Device and Usage Information

When you interact with our website, we may collect:

• Device type and operating system
• Browser type and version
• Pages visited and features used
• Time zone and language preferences

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our Service
• Processing and fulfilling your requests
• Customizing your experience
• Improving and developing new features
• Monitoring and analyzing usage patterns
• Detecting and preventing fraudulent or unauthorized activity
• Communicating with you about updates, security alerts, and support
• Enforcing our terms, conditions, and policies

4. DNS Query Processing

As a DNS filtering service, we process DNS queries to help you block unwanted content. Here's how we handle this sensitive data:

Query Processing

When you configure your devices to use WebShield, DNS queries are sent to our servers through DNS-over-HTTPS or DNS-over-TLS. These queries contain the domain names you're attempting to access.

Temporary Processing

We temporarily process each query to determine if it should be allowed or blocked based on:

• The configuration profile being used
• Category classification of the domain
• Your schedule settings
• Any security threats associated with the domain

Logging Practices

We maintain limited logs of DNS queries that include:

• Domain name requested
• Configuration profile identifier
• Timestamp
• Action taken (allowed or blocked)

We retain individual query logs for 30 days, after which they are aggregated into statistical data and individual queries are purged. We use this data to improve our service, troubleshoot issues, and provide usage statistics in your dashboard.

5. Information Sharing and Disclosure

We may share information in the following circumstances:

Service Providers

We may share your information with third-party vendors, service providers, and other businesses that perform services on our behalf, such as payment gateway, hosting, and email delivery. These service providers are contractually prohibited from using your information for any purpose other than providing services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

With Your Consent

We may share your information with third parties when we have your consent to do so.

Aggregated Data

We may share aggregated, anonymized data that does not identify individual users for various purposes, including improving our Service and understanding usage patterns.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Regular security assessments and testing
• Access controls and authentication requirements

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security practices.

7. Your Rights and Choices

You have several rights regarding your personal information:

Account Information

You can review and update your account information at any time by logging into your account.

Communication Preferences

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. You may still receive service-related communications.

Deletion

You can request that we delete your account and associated personal information. We will comply with your request unless we have a legal obligation to retain certain information.

Objection and Restriction

You can object to our processing of your information or ask us to restrict processing in certain circumstances.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

If you are a parent or guardian and believe we may have collected information about your child, please contact us using the information provided in the "Contact Us" section below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@webshield.in

Postal Address:
WebShield
Shegaon, India 444203

We will respond to your inquiry as soon as possible, typically within 30 days.